All orders will be shipped from Dover Tasmania via Australia Post.

Costs

Australian Customers

Orders under $65.00 AUD will be charged a flat rate fee of $10.00 AUD standard shipping, and orders over $65.00 AUD will receive free standard shipping.

International Customers

International postage fees will be automatically calculated at checkout, however the general fees are as follows:

Orders between $100.00 - $150.00 AUD will have the option of standard shipping fee between $40.00 - $91.00 AUD or express shipping fee between $50.00 - $100.00 AUD.

Orders under $100.00 AUD will have the option of standard shipping fee between $19.00 - $30.00 AUD or express shipping fee between $25.00 - $50.00 AUD.

Customs taxes or duties that apply to some countries for international orders are charged once the order reaches its destination country, we cannot guarantee that you will or will not be charged these customs taxes or duties. These charges must be paid by the recipient of the order.

Handling and Delivery Times

We aim to get all orders shipped within 48 hours of purchase.

Once shipped, Australian  orders are expected to arrive within 2-5 business days. Express 1-2 days International express orders are expected to arrive within 2-4 business days, and International standard shipping will be expected to arrive 6+ days. Please check Australia Post website for the expected delivery time specific to your postcode:

https://auspost.com.au/parcels-mail/sending-in-australia/delivery-areas-within-australia

Order Cancellation and Changes

We do not normally accept order cancellations or changes once an order has been processed. If you have a question about your order, please contact us at info@concordiahandcraftedskincare.com.au and provide us with your order number and preferred method of contact.

Order Tracking

When your order is shipped you will receive a tracking number for you to track the progress of your package.