Shipping Info
All orders will be shipped from Dover and Hobart, Tasmania via Australia Post.
Costs
Australian Customers
Orders under $65.00 AUD will be charged a flat rate fee of $12.00 AUD express shipping, and orders over $65.00 AUD will receive free express shipping.
International Customers
International postage fees will be automatically calculated at checkout, however the general fees are as follows:
Orders between $100.00 - $150.00 AUD will have the option of standard shipping fee between $40.00 - $91.00 AUD or express shipping fee between $50.00 - $100.00 AUD.
Orders under $100.00 AUD will have the option of standard shipping fee between $19.00 - $30.00 AUD or express shipping fee between $25.00 - $50.00 AUD.
Customs taxes or duties that apply to some countries for international orders are charged once the order reaches its destination country, we cannot guarantee that you will or will not be charged these customs taxes or duties. These charges must be paid by the recipient of the order.
Handling and Delivery Times
We aim to get all orders shipped within 24 hours of purchase.
Once shipped, Australian express orders are expected to arrive within 1-3 business days. International express orders are expected to arrive within 2-4 business days, and International standard shipping will be expected to arrive 6+ days. Please check Australia Post website for the expected delivery time specific to your postcode:
https://auspost.com.au/parcels-mail/sending-in-australia/delivery-areas-within-australia
Saturday delivery now available for customers within Tasmania with orders placed before 10am Fridays, this applies to the following postcodes: 7000, 7003-7005, 7007-7011, 7015-7016,7018, 7248-7250.
Order Cancellation and Changes
We do not normally accept order cancellations or changes once an order has been processed. If you have a question about your order, please contact us at info@concordiahandcraftedskincare.com.au and provide us with your order number and preferred method of contact.
Order Tracking
When your order is shipped you will receive a tracking number for you to track the progress of your package.